Freelancer's Mobile Apps
The apps that help 25 million of people!
We are going to envision an entirely new way to experience our Freelancer's apps. With 25+ million of people, we challenge ourselves to go further and design to learn/educate each other!
How do we get started?
We already have a lot of feedback from the previous app. We get started by spending a sprint to analyze, categorize and prioritize the tickets and gathering product backlog to get our hand busy with post it on the wall.
Learn from our
That was fun! we called our user "People". We regularly talk with them, develop UX-Flow with them and learn numerous ideas such as:
- Most of the Employer come from iOS channel
- Most of the Freelancer come from Android channel
- Users use mobile as an extension of the desktop products
- User seeking from the Messenger to build trust
- Need tools to manage the projects
- Need tools that help user find the project/freelancer
- and a lots mooooooore!
Mobile Design System
Everyone on a mobile team is a great UX Designer x idea generator! Beyond our sketch process, we build a "Mobile Design System" to capture and visualize the idea at a snapshot and helps everyone focus on core problems.
With a UX-Flow and Mobile Design System we have, we can knock out many ideas within a short period of a time, and we can gather the team to work together on a wall (usually it just like a War, which is Fun!)
The first experience
We onboarding our people and we pick a point to release so we can learn more and iterate fast. However, the first experience must be promising, so we use the "Freelancer's Brand Promise" to convey what the app offering.
We've tested many betas to define the meaning of our navigation and make sure that we present the right flow to 25+ million of people.
iOS vs Android?
We aim to make it "Freelancer" rather than iOS or Material Design just yet. However, we pay a lot of attentions to the details and common pattern on each platform.
Things we've learned so far
Iterate, Iterate, Iterate! There is no handoff in our product design, we continually build & iterate towards to a solution and here is some of what we've learned so far.
- If you like to go fast go alone but if you like to go far go together
- Learn about people first then develop the Design System
- Learn it, Build it, Ship it and repeat
- Invision + Usertesting is our best friends
- Don't release everything at the same time
- The sketch process must be mess and get an engineer involve
- Have too much = don't have it
- If Artificial Intelligence (A.I.) is the keys, talk to Data Science
- Not all the upsell is a good idea, read the contextual first
- Looking for the purpose first not the data